Privacy Policy

Last updated: May 2026

TravelConcern.pk respects your privacy and handles customer information carefully.

This Privacy Policy explains what information we collect, why we collect it, how we use it, and when it may be shared with insurance provider partners or service tools used to run the website.

TravelConcern.pk is a Pakistan-based travel insurance platform. We help users request, compare, and buy travel insurance policies online from insurance provider partners.

TravelConcern.pk is not the insurance company.

The actual policy, coverage, exclusions, claim handling, refund decision, and final approval depend on the insurance provider’s policy terms.

Information We Collect

When you use TravelConcern.pk, we may collect information required to process your quote request, policy request, payment confirmation, or support query.

This may include:

Name
Phone number
Email address
Destination country or region
Trip start and end dates
Date of birth
Number of travelers
Passport details
Payment screenshot or payment reference
Policy issuance details
Messages sent through forms, WhatsApp, email, or support channels
Other information required by the insurance provider for policy issuance

Human civilization peaked at asking travelers to upload payment screenshots, apparently. For now, that is part of the process.

How We Use Your Information

We may use your information to:

Process travel insurance quote requests
Check basic policy eligibility based on age, destination, dates, and selected plan
Coordinate policy issuance with insurance provider partners
Confirm manual payments made through bank transfer, EasyPaisa, JazzCash, or similar methods
Send policy PDFs or policy-related updates
Respond to support queries
Guide users about claim or refund processes
Improve our website, forms, and customer experience
Maintain internal records for service, dispute handling, compliance, and support
Send service-related or marketing communication where allowed

You may unsubscribe from marketing communication where an unsubscribe option is available.

Sharing Information With Insurance Provider Partners

To issue a travel insurance policy, we may need to share your relevant details with insurance provider partners.

These partners may use your information to:

Check eligibility
Prepare policy documents
Issue policy PDFs
Verify customer or trip details
Handle claims, refunds, or policy-related requests according to their own terms

Provider eligibility may depend on age, destination, travel dates, selected plan, and other underwriting or policy conditions.

We do not control the provider’s final approval, claim decision, refund decision, exclusions, or coverage interpretation.

Payments and Payment Screenshots

TravelConcern.pk may currently accept manual payments through bank transfer, EasyPaisa, JazzCash, or similar methods.

For manual payment confirmation, we may ask you to share a payment screenshot, transaction ID, sender name, or payment reference.

At this stage, some payments may be received under the account title “Muhammad Ali.”

This may change in the future if TravelConcern.pk adds merchant accounts, card payments, payment gateways, or other payment methods.

Claims and Refunds

Claims are handled according to the insurance provider’s process and policy wording.

Refund requests, including cases such as visa rejection or other eligible situations, must be handled according to the provider’s refund rules.

Users should contact the provider or assistance details mentioned on their policy PDF for claim or refund matters.

TravelConcern.pk may provide general guidance, but we do not approve or reject claims or refunds.

Website Analytics and Tracking

We may use website analytics, advertising, and tracking tools to understand website performance and improve user experience.

These may include:

Google Analytics
Google Ads tag
Microsoft Clarity
Meta Pixel
WhatsApp or automation logs
Email marketing tools
CRM or customer management tools in the future

These tools may collect technical or usage information such as device type, browser, pages visited, form activity, approximate location, traffic source, and interaction behavior.

We use this information for analytics, marketing, remarketing, website improvement, and support follow-up.

Cookies

TravelConcern.pk may use cookies and similar technologies.

Cookies may help us:

Remember basic website preferences
Measure website traffic
Understand how users interact with pages
Improve forms and user experience
Run advertising or remarketing campaigns

You can control or disable cookies through your browser settings.

Some website features may not work properly if cookies are disabled, because apparently websites now need tiny files to remember how to behave.

Data Retention

We may retain policy request, payment, support, and communication records for as long as reasonably needed for service delivery, provider coordination, compliance, dispute handling, internal recordkeeping, and customer support.

We may also retain limited contact details for marketing or follow-up communication unless you unsubscribe or request removal, where applicable.

Some records may need to be retained where required for administrative, legal, security, provider, or dispute-related reasons.

Data Security

We take reasonable steps to protect customer information from unauthorized access, misuse, loss, or disclosure.

However, no website, email system, WhatsApp communication, payment screenshot flow, or internet-based service can be guaranteed to be fully secure.

Please avoid sending unnecessary sensitive information unless it is required for quote processing, policy issuance, payment confirmation, or support.

Email and Online Communication

Email, WhatsApp, and online forms may be used for customer communication.

While we try to handle information carefully, online communication can carry security risks.

Please make sure the information you send is accurate and only shared through TravelConcern.pk’s official communication channels.

Third-Party Websites and Services

Our website may link to third-party websites, insurance providers, assistance companies, payment services, analytics tools, advertising platforms, or other external services.

Their privacy practices are controlled by their own policies.

TravelConcern.pk is not responsible for how third-party websites or services collect, use, store, or protect your data.

User Rights and Requests

You may contact us to request access, correction, update, or deletion of your personal information where applicable.

Some information may not be deleted immediately if it is needed for policy records, provider coordination, dispute handling, legal, administrative, or security reasons.

For privacy-related requests, contact us at:

info@travelconcern.pk

Changes to This Privacy Policy

TravelConcern.pk may update this Privacy Policy from time to time.

Changes may be made to reflect website updates, provider processes, payment methods, analytics tools, legal requirements, or business changes.

The latest version will be posted on this page with the updated date.

Final Note

Before buying any travel insurance policy, please read the provider’s policy wording, benefits, exclusions, age limits, refund terms, and claim process carefully.

TravelConcern.pk helps with the online request and coordination process.

The insurance provider’s policy terms remain the final source for coverage, claims, and refunds.